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The condition of the unit was extremely poor. Missing Polycom logo. Very beat up.
This phone was a great deal for a gently used high quality item - and it was exactly as the seller described it.
The product I purchased is everything as advertised. It shows slight use signs as described - but works great and I am happy do repeat a transaction with the seller again.
Nothing came in. Whoopee. I called to have it returned via RMA and was promptly issued an RMA number on October 2nd (10/2).Things became very busy for me and I expected to see the unit any day for the past 4 weeks. The product worked rather well for about 8 months with occasional use. I'm not at all happy with this company's RMA policy. It would be shipped via 3-day Air.
I was told that the unit (even though it was ready to ship) would not be shipped until 11/10 but never fear.
Today (11/2) I called to find out why the replacement unit had not yet been returned.
We have been without this conference phone for more than 4 weeks and will be without it for another 2 weeks before receipt of the replacement unit.
Though it saw only light occasional use it failed (no power, no reason why).
(sarcasm).As I do the purchasing for my department and have done better than 10 RMAs this year I have NEVER had a product take so long to be replaced nor dealt with a company that seems to have a punitive "hold period" on RMA cases.
I was told that it had been received on (10/10) and was ready to ship.
I was also told that for purposes of "stock control" RMAs were held for 30 days before shipping.
All the while, no conference phone.To sum up.
I don't expect next day service but for a $300 phone I expect much better service than I received.
Better Polycom models (like the Soundstation Premier) avoid this by only leaving one microphone active at a time, and with higher quality components and circuits. This particular model is a compromise; its better than many phones but far from the best that Polycom can do. No question about it, Polycom make the best speakerphones. For example, noice canceling circuit to to remove background noise, a feature lacking in this model.That said, you may still be happy with this model, as it costs a whole lot less than the Premier version and is way better than the built-in speakerphones included in many desktop handset units. Here's the scoop.This model uses three microphones (one in each corner of the triangle), all of which remain active the entire time. Depending on your room acoustics and where you sit/stand, you may sound like you are talking from inside of a deep well (kind of a hollow echo). To decide you need to consider how important the quality of your conference calls is, and what kinds of acoustics the room that you'll be using has. If you need the best, go with the Premier, otherwise this is a solid model.
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